Refund Policy

Last updated: November 2026

14-day refund

If you are not satisfied with a paid download for any reason, email us within 14 days of your purchase and we will refund you in full. This includes photos rejected by a passport office, embassy or online application.

How to ask for a refund

Email enlee8593@gmail.com with the email address you used at checkout (or the order number on your payment receipt). A short note on what went wrong helps us improve, but it is not required.

Refunds go back to the original payment method. Depending on your bank, they usually appear within 5–10 business days.

Packs

For the 3-photo pack you can ask for a full or partial refund. When a pack is refunded, its unused downloads are removed.